Refund Policy
We will accept products for return that are new, unused and in their original packaging for 30 days from the date of invoice.
All returns require authorization prior to returning any products. Authorizations for returns should be obtained by contacting us directly at aturchek@rjrsurgical.com or (216) 241-2804 for a return goods authorization number (RGA).
Please have the following information available when requesting a RGA number:
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Customer name or customer account number.
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Customer purchase order number or our order number, packing list number or invoice number.
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Part number, description and quantity of each item you would like to return.
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Reason for return.
The RGA number must accompany all returns. Please write the RGA number clearly on outside packaging of your return, and include a copy of your packing list or invoice if available.
Please package all returned items with care, and, if possible, use the original protective packaging materials (e.g. bubble wrap) to avoid damage during return shipping, which will result in rejection of your return. The customer is responsible for return shipping costs unless the return is related to a defective item or an item associated with a product complaint.
Unless otherwise directed, please ship your returns to:
Intelisurg
ATTN: Returns – RGA# ______
2530 Superior Avenue
Suite 703
Cleveland, OH 44114
Please keep a copy of your return tracking information as we are not responsible for packages lost while shipping.
You can contact customer service for any return questions at aturchek@rjrsurgical.com or (216) 241-2804.
Damages and issues
We take great care in pulling and packaging your order. Please inspect your order upon receipt and contact us within 5 business days of receiving your order if an item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. You can email aturchek@rjrsurgical.com or call (216) 241-2804.
Exceptions / non-returnable items
The following items are non-returnable, except for defective products or products associated with a product complaint:
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Products over 30 days from the date of invoice.
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Sterile products or implants which have been open or are expired.
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Custom or Special Order Products, or any modified product, including any products with custom etching.
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Discontinued Products.
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Any product that has been sterilized or used.
Exchanges
Please contact customer service at aturchek@rjrsurgical.com or (216)241-2804 within 30 days from the date of invoice if you would like to exchange an item and we would be happy to help you make a new selection.
Refunds
We will inspect your return and contact you with any questions. If approved, we will initiate a refund to your original form of payment and you will receive an email notifying you that your refund has been processed. Shipping charges are not refundable. Please note that refunds to credit cards may take additional time to process and post depending on your card issuer’s policies.